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    FAQ

    Here you can find answers to the most frequently asked questions.

    Shipping and delivery

    What are your delivery times?

    We have 1-2 day delivery every weekday, if ordered before 14 (Deliveries are also made on Saturdays, if you have chosen a GLS ParcelShop that is open on Saturdays.)

    How much does shipping cost?

    Shipping is free when you order more than DKK 299. If the value of your order is under DKK 299, shipping costs DKK 19 to a GLS PakkeShop or DKK 29 for GLS home delivery.

    When will the amount be withdrawn?

    We only withdraw the money for your order once we have packed it and sent it off.

    Order and ordering

    Can I make changes to my order?

    It is only possible to make changes to your order before we have packed it.

    If you therefore discover that you have ordered something wrong, you must write to us at info@neglefeber.dk as soon as possible. If your order has already been packed, you can return the incorrectly ordered goods when you receive your package.

    Right of return - Can I send one or more items back?

    When you shop at Neglefeber.dk, you have a 30-day right of cancellation. To exercise the right of withdrawal, you must create a return label via our return portal here and follow the instructions. Returns cost DKK 29.95.

    Returned goods must not have been used or otherwise lost their value. When we receive the goods, we check them and you will be refunded the applicable amount within 14 days if the goods are intact.

    You can read more in our trading conditions.

    Complaints - If there is something wrong with my item

    When you shop at Neglefeber.dk, you are of course covered by the Sales Act, including the rules on defects. This means that you can either get a defective item repaired, exchanged, your money back or a discount, depending on the specific situation.

    You have, cf. the Purchase Act, a 24-month right of complaint. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

    You can advertise by contacting us via email to info@neglefeber.dk. In order for us to assess your complaint, we must ask you to send us a brief description of the damage/defect together with a few photos in which the defect is clearly visible. Please also state your order number. After we have received your photos, we will process your complaint as soon as possible.

    Something is missing from my order

    Oh no! We always do everything we possibly can to avoid making mistakes when packing. However, we are only human and mistakes can therefore happen. If something is missing from your order, send us an email as soon as possible at info@neglefeber.dk. Then we will probably help you.

    The Gel Club

    What is The Gel Club?

    The Gel Club is a customer club for you who would like to get a little extra out of The Gel Collection. The customer club gives you the opportunity to earn points on all your purchases, which you can later exchange for discounts via gift cards.

    How do I earn points?

    You simply have to be registered in Klub Neglefeber and be logged into your account when you place an order. Then your points are automatically credited to your account.

    How many points do I earn?

    As a member of The Gel Club, you start in our Gold group, where you earn 3% back of what you shop for.

    In addition to the fact that you get points for shopping, we also think that you should have some extra gifts once in a while. You therefore also get points on your birthday if you refer a friend or if you complete some small tasks such as to leave a product review or follow us on Instagram. And again it is the case that the most points are awarded in the VIP group.

    How do I use my points?

    When you have earned some points at The Gel Club, you can exchange these points for discounts via gift cards. You simply log in to your profile and choose how many points you want to redeem. You will then receive a code for the selected amount, which you can use the next time you shop.

    In general

    Can you use the products if you are pregnant or breastfeeding?

    It is a personal choice whether you want to use gel products from The Gel Collection before, during and after pregnancy. According to the EU Cosmetics Regulation, all cosmetic products must undergo a comprehensive safety assessment by an independent external party before they are launched on the market. This assessment includes i.a. an in-depth analysis where target groups such as children and pregnant women are also taken into account. All our products have of course gone through these thorough external safety assessments, which conclude that there are no comments regarding special target groups, such as pregnant women.

    There is also no official recommendation from the authorities regarding the use of UV curing products. The Danish Health Authority has published general guidelines to promote healthy habits before, during and after pregnancy, available on their website (www.sst.dk). In these guidelines, the Environmental Protection Agency generally recommends that pregnant women limit the use of cosmetics, creams and perfumes as much as possible (version 8, 2022), with the message: "The less chemistry, the better.

    It is therefore a personal choice, and we recommend that pregnant women listen to their bodies and choose what they feel most comfortable with.

    Please note that all UV-curing gel products are different, and the recommendations may differ depending on the product and brand.

    Can children under 18 use gel products?

    At The Gel Collection, we put safety first, especially when it comes to children and young people. Although our gel products have been tested and assessed as safe in external safety assessments, we still do not recommend the use of UV-curing gel products for children under 18 years of age . Here's why:

    1) Durability and damage to the nail:
    Children's and young people's nails are often thinner and softer compared to adults', which can result in poorer durability of the gel product. This is because their nails are more flexible, which increases the likelihood that the product will begin to lift off the nail. Children's active lifestyles also means that their hands and nails are often exposed to greater stress, which can also increase the risk that the gel product will not last. Additionally, it can be difficult for children to resist the temptation to pick at the gel product if it starts to lift, which can cause damage to their already thin nail plate. Children and young people's nails are also more sensitive to all kinds of handling, which means that removing gel products, even when done gently, can lead to damage to the nail.

    2) Increased risk of allergies:
    Children's skin is more sensitive than adults', which increases the risk of allergic reactions, such as exposure allergy or contact dermatitis. This increased sensitivity is due to children's skin barrier being less developed, which makes them more susceptible to irritations and allergens. It is therefore essential to exercise caution to avoid potential allergic reactions.

    3) Psychological Impact:
    The introduction of gel products to a child's beauty routine can create a heightened awareness of the appearance of their nails. This can in some cases lead to children becoming more cautious and possibly choosing to avoid certain activities that could risk damaging their nails. Furthermore, it can create a social dynamic where nail care becomes a status symbol or a subject of jealousy among peers. Such situations can affect the child's self-esteem and social well-being, underscoring the importance, as parents, of considering the wider psychological effects of introducing beauty routines at a young age.

    What is a Security Assessment?
    The EU Cosmetics Regulation requires that all cosmetic products undergo a thorough safety assessment before launch. This assessment includes, among other things, an analysis of the products' chemical and physical properties, potential harmful effects, and the consumer's exposure. In addition, special consideration is also given to target group, application area and exposure. Is the target group e.g. children, pregnant women or people with special needs, emphasis is placed on the product being safe for the specific target group. Although all gel products on Neglefeber.dk have gone through thorough external safety assessments, which show that they are safe to use for all target groups, we still do not recommend use for children under 18, based on the aforementioned reasons.

    Can I damage my nails by using the products?

    The short answer is no, it is not harmful to use UV curing nail products as such. What can cause damage to the nail is improper removal of the product, which can damage your natural nail. For example, you should never try to remove the product by scratching your natural nail. We recommend that you follow our video guides and theory book to remove the product correctly and gently so that you do not damage your natural nails.

    Should I take a break from the products so that the nail can get oxygen?

    You don't need to take breaks from our products. The nails are not alive and do not need oxygen. However, it is important that you take off your products correctly so that you do not damage the nail. In addition, it is important to apply nail oil as often as possible.

    How long must the products cure under the UV lamp?

    All our products must cure for 60 seconds using our Dual LED Flash UV lamp. Our products have been tested in this lamp, ensuring complete curing within the specified time of 60 seconds. You can therefore be confident that the product is properly cured after this recommended time.

    We recommend only using our products with the Dual LED Flash UV lamp.

    Can you mix normal air drying nail polish with UV curing products?

    You should never use normal air drying nail polish UNDER a UV curing product. The reason is that it takes approx. 24 hours for regular nail polish to dry completely. Gel Polish (including Top Coat) dries in 60 sec. and when the gel dries it is like plastic. So what you do when you encapsulate regular nail polish in a UV product is that you 'trap' moisture under the top coat at your nails. This can both cause the Top Coat to fall off, but also in the worst case trigger e.g. mushroom.

    However, you can easily use normal nail polish on top of your Top Coat when it has fully hardened. It is done like this:

    1) Buff the surface of your Top Coat No Wipe to create a roughness.
    2) Clean off dust with Cleaner+
    3) Apply your normal nail polish and let air dry
    4) Enjoy your nails

    Remember that the nail polish must not be removed with nail polish remover containing acetone, as this can affect the underlying gel product. Make sure to file it off instead or use an acetone-free remover and wash your hands thoroughly afterwards.

    How do I remove UV curing products?

    All products from The Gel Collection can be easily removed by dissolving with our Fast Acetone Remover. We have developed an easily soluble formula to ensure a gentle removal method, regardless of which product you use.

    When it comes to Gel Polish, it is often necessary to remove the product every 2-3 times. week. It is also necessary if you want to change color or experience lift in the product.

    Builder Gel and Polygel do not actually need to be removed. The nails consist of dead skin cells and do not need oxygen. It is therefore always recommended to fill up Builder Gel and Polygel instead of removing them. If you still want to remove all Builder Gel or Polygel, as mentioned, they can be dissolved in Fast Acetone Remover. However, it requires that you have filed off 80-90% of the product before starting the soak-off process.

    To learn more about how removal is done, see our step-by-step guide in the theory book or watch our video guides in the learning universe.

    Can I use a UV lamp from another brand?

    We do not recommend the use of UV lamps from other brands in combination with our products. The reason is that UV curing products, including ours, require specific conditions regarding UV light, which varies in both wattage and wavelengths (nm). Using a UV lamp that does not meet these specifications may lead to insufficient curing. This can not only reduce the shelf life of the product, but also increase the risk of allergic reactions. To ensure optimal performance and safety, we therefore only recommend using our own UV lamps. These have been carefully developed to be compatible with our products, guaranteeing optimal performance and safety.


    If you want a deeper explanation, you can read more about the curing process here.

    Can I mix products across brands?

    We do not recommend mixing nail care products from different brands. Our products are specifically designed to work together, based on a carefully matched chemical composition to ensure optimal performance and durability. Combining products from different brands can lead to compatibility issues, potentially reducing product durability and effectiveness. Also, it may result in insufficient curing in the UV lamp, as different products may require specific UV specifications, such as wattage and wavelengths measured in nanometers (nm). Using an incompatible UV lamp may result in incomplete curing, which increases the risk of allergic reactions and reduces product shelf life.

    What should I buy if I want to strengthen my natural nails?

    If you would like to strengthen your own natural nails, you can use Polygel, which provides a very effective reinforcement.

    You can also simply use our Hard Base Coat if you are just looking for a light reinforcement. Our special formula on our Hard Base Coat provides extra hardness and reinforcement, so that even thin nail types can achieve long durability.

    Allergy and risk

    What do you do to reduce the allergy risk associated with acrylates?

    At present, there are no UV-curing nail products on the market that are free from the risk of allergies. This is because the main ingredient in any UV curing nail product is acrylates - an ingredient that can trigger allergic reactions in some people. However, it is important to remember that not all nail products are created equal. The risk of allergy can vary greatly depending on the type of acrylate, how high the concentration of the acrylate is and how the product is used. This means that there is a difference in which brand you choose.

    Our efforts to ensure a strong focus on security include:

    • Selection of acrylates:
      We carefully select acrylates with the least risk of allergy, prioritizing large molecules that are less likely to penetrate the skin.

    • Lowest possible acrylate concentration:
      We strive for the lowest possible acrylate concentration to minimize exposure and thus the risk of allergies.

    • Effective curing process:
      We ensure that our products and UV lamps are carefully matched to guarantee complete curing, which is essential to reduce allergy risk.

    • Customer education:
      A central part of our safety efforts is to educate our customers in the correct use of the products through comprehensive theory books, video guides, and direct support.

    • Transparent communication:
      We are committed to providing information about ingredient content and potential risks, supported by labeling and in-depth educational materials.

    To give a deeper understanding of our dedication to product safety, you can read more about the scientific principles that underlie the development of our products here. It is essential to understand how we proactively address potential allergy risks through our product design and customer education. You can read more about the scientific principles, the risk of getting allergies and how you can avoid allergies yourself here .

    Can I use a UV lamp from another brand?

    We do not recommend the use of UV lamps from other brands in combination with our products. The reason is that UV curing products, including ours, require specific conditions regarding UV light, which varies in both wattage and wavelengths (nm). Using a UV lamp that does not meet these specifications may lead to insufficient curing. This can not only reduce the shelf life of the product, but also increase the risk of allergic reactions. To ensure optimal performance and safety, we therefore only recommend using our own UV lamps. These have been carefully developed to be compatible with our products, guaranteeing optimal performance and safety.

    If you want a deeper explanation, you can read more about the curing process here.

    Can I mix products across brands?

    We do not recommend mixing nail care products from different brands. Our products are specifically designed to work together, based on a carefully matched chemical composition to ensure optimal performance and durability. Combining products from different brands can lead to compatibility issues, potentially reducing product durability and effectiveness. Also, it may result in insufficient curing in the UV lamp, as different products may require specific UV specifications, such as wattage and wavelengths measured in nanometers (nm). Using an incompatible UV lamp may result in incomplete curing, which increases the risk of allergic reactions and reduces product shelf life.

    What is the risk of getting allergies?

    The risk of allergic reactions depends on a number of factors that are broadly categorized into three main groups: product-related, environmental and genetic.

    Product-related factors include the potential for allergy caused by the ingredients in the nail products, including the type and concentration of allergens. Environmental factors refer to the degree to which the individual is exposed to additional allergens or skin irritants in their daily environment. Genetic factors include a personal or family history of eczema (such as atopic eczema), or other types of allergies.

    The condition of the skin can actually also play a role in the allergy risk. Damaged or irritated skin, caused by external factors such as climate or frequent use of hand disinfection, can be more susceptible to allergens, as the skin barrier is compromised. We therefore always recommend taking care of your hands and skin to keep it healthy and strong.

    The overall risk of developing contact allergy is thus a result of the interaction between these factors and varies considerably from person to person, making it difficult to predict specific allergic reactions. However, if the products are used according to our official instructions, the risk is not great.

    What can I do myself to avoid allergies?

    To reduce the risk of allergies when using UV curing nail products, it is essential to understand some basic scientific principles and take proactive steps. Here are some steps you can take yourself:


    Choose your brand carefully: All nail products are not created equal. Different brands have different formulations, and some are more focused on reducing the risk of allergies than others. At Neglefeber, we emphasize safety by carefully selecting acrylates, controlling their concentration, and providing guidance on correct use.

    Ensure complete curing of the product: Liquid nail products can pose an allergy risk, but when properly cured, they become harmless. A complete curing transforms the product into a solid form that cannot penetrate the skin. It is crucial to ensure that the product cures completely to avoid exposure to allergenic molecules.

    Avoid liquid product on the skin: To prevent allergic reactions, it is important to avoid direct contact between liquid nail product and the skin. Should the product get on the skin, it should be removed quickly with a suitable method, for example using a rose stick or a cleaning stick saturated with a specific cleaner.

    Follow product instructions carefully: All cosmetic products, including nail products, undergo a safety assessment in accordance with EU legislation. This assessment is based on the products being used according to the instructions given. By deviating from these instructions, you risk exposing yourself to allergens beyond the level considered safe.

    Stick to one brand: Using products from one brand ensures that they are designed to work together, which can minimize the risk of allergic reactions. This also ensures that you follow a consistent course of action that is deemed safe.

    By taking these steps, you can help protect yourself from potential allergies caused by UV curing nail products. It is important to remember that while the risk of allergy is generally low, a combination of product selection, proper use and personal precautions play a key role in further reducing this risk.

    Can you use your nail products if you have an allergy to other types of acrylates than those found in your products?

    If you have an allergy to any type of acrylate, we would not recommend using any UV curing gel products. Acrylates form an extensive group of chemically related substances. This means that an allergy to a specific acrylate can lead to a sensitivity to several other acrylates in the same family.

    As a safe alternative, we offer our Soft Gel Press On Tipper, which is attached with our Press On Tape. This solution requires no UV curing and is therefore an ideal choice for people with allergies. Find our starter pack for Soft Gel Press On Tipper with Press On Tape here .

    Are there any potentially harmful ingredients in your products?

    Our products do not contain substances with serious effects such as e.g. cancer-causing, reproductive-damaging or endocrine-disrupting properties in the form in which they are supplied. An example of this is a white dye in the products, which is assessed to be carcinogenic in dust form, but this risk does not apply when the substance is in liquid form. The risk is also not present when the product is hardened, even if you file it and nail dust is formed.

    However, there may be substances with milder health effects, such as eye irritation, which is quite normal in cosmetic products. Furthermore, they are found in such small concentrations in our products that it is insignificant in relation to the product's overall safety.

    In conclusion, it is important to remember that a comprehensive system within the EU carefully assesses ingredients in cosmetic products on an ongoing basis. In addition, external safety assessments are carried out on our, as well as all other cosmetic products, to ensure consumer safety.